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                                      Privacy Policy
                                      & Terms Of Use

                                      Confidentiality Pledge


                                      Your family life is the most important and sacred thing to you. We get that. All participants and facilitators in FamilyC workshops pledge to keep everything shared in these workshops confidential. We create a safe space where all participants can share authentically and will never share your personal information with anyone.

                                       

                                      Terms of Use


                                      All intellectual property in FamilyC programs is owned by FamilyC and is protected by copyright and trademark laws. By registering for any FamilyC program, you agree not to share any content, forms, slides, or other proprietary materials with someone who is not enrolled in a FamilyC program without our express written permission.

                                      For the exclusive use of FamilyC Members. TM & Copyright 2021 by FamilyC, LLC. All rights reserved. No part of this work may be reproduced or shared with non-program members in any form, or by any means whatsoever, without written permission from FamilyC, LLC. www.familyc.com

                                       

                                      Privacy Policy


                                      Last Updated: 5-5-2021

                                      We at FamilyC are committed to protecting your privacy. This Privacy Policy applies to the information and data collected on our Website or through other channels as described below.

                                      This Privacy Policy describes how we collect, receive, use, store, share, transfer, and process your personal information. It also describes your choices regarding use, as well as your rights of access and correction of your personal information. If you do not agree with the data practices described in this Privacy Policy, you should not use the Website. 

                                      We periodically update this Privacy Policy. We will post any privacy policy changes on this page and, if the changes are material, we will provide a more prominent notice by sending you an email notification.

                                       

                                      What Information We Collect About You

                                       
                                      When you visit our Website

                                      You are free to explore the Website without providing any Personal Information about yourself. When you subscribe to our Subscription Services, to our blog, or submit a form, we request that you provide Personal Information about yourself, and we collect Navigational Information. 

                                      "Personal Information"

                                      We collect personal information from you when you submit web forms or interact with our Website, for example subscribing to the FamilyC blog, signing up for a webinar, or requesting customer support. 

                                      "Personal Information" refers to any information that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Website, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or information that we acquire from service providers.

                                      Personal Information includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual.

                                      • Navigational information refers to information about your computer and your visits to the Websites such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the "Use of Navigation Information" section below.

                                      • Payment information includes information we collect and process from you when you become a member of FamilyC, including credit card numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect other Sensitive Information from you.

                                      "Sensitive Information"

                                      This refers to credit or debit card numbers, financial account numbers or wire instructions, government-issued identification numbers, personal information of children protected under any child data protection laws, and any other information or combinations of information that falls within the definition of “special categories of data” under GDPR or any other applicable law relating to privacy and data protection.

                                      Log Files

                                      When you view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times, and referring website addresses. This information is used to provide general statistics regarding use of the Website. For these purposes, we do link this automatically-collected data to other Personal Information such as name, email address, address, and phone number.

                                      Information About Children

                                      The Website is not intended for or targeted at children under 16, and we do not knowingly or intentionally collect personal information about children under 16. If you believe that we have collected personal information about a child under 16, please contact support@familyc.com, so that we may delete the information.

                                       

                                      How We Use Information We Collect

                                       
                                      Compliance with our Privacy Policy

                                      We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our Subscription Services are obligated through our agreements with them to comply with this Privacy Policy.

                                      We Never Sell Personal Information

                                      We will never sell your Personal Information to any third party. 

                                      Use of Personal Information

                                      In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:

                                      • improve your browsing experience by personalizing the Website;

                                      • develop and improve our products and services;

                                      • send information to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;

                                      • promote use of our services to you and share promotional and information content with you in accordance with your communication preferences;

                                      • provide other companies with statistical information about our users -- but this information will not be used to identify any individual user and will only be shared on an aggregate and de-identified basis;

                                      • contact you about billing, account management, and other administrative matters;

                                      • send information to you regarding changes to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements;

                                      • investigate and help prevent security issues and abuse; or

                                      • meet legal requirements.

                                      We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.

                                      Use of Navigational Information

                                      We use Navigational Information to operate and improve the Website and to provide you with a better experience. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about FamilyC. Navigational Information, such as IP address, is used to approximate your location. For example, we may use your approximate location to provide content that has been translated or send emails at certain times using your local time zone.  

                                      You may disable the collection and use of your location data through browser-, operating system- or device-level settings. 

                                      Customer Testimonials and Comments

                                      We post customer testimonials and comments on our Website which may contain Personal Information. We obtain each customer's consent prior to posting the customer's name and testimonial.

                                      Use of Payment Information

                                      If you give us Payment information, we use it solely as authorized by you in accordance with this Privacy Policy in order for you to use the Subscription Services, including to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.

                                      Security of your Personal Information

                                      Hosting and Security for our Website is provided by Hubspot. For more on Security at HubSpot, please see https://www.hubspot.com/security

                                      Social Media Features

                                      Our Website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share Button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

                                      External Websites

                                      Our Website provides links to other websites of third parties. We do not control and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

                                      Retention of Personal Information

                                      How long we keep information we collect about you depends on the type of information, as described in further detail below.  After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible. 

                                      We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

                                      When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymize it or, if this is not possible, securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information at an earlier date if you so request.

                                      If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us.  We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

                                      Compelled Disclosure

                                      We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

                                       

                                      Cookie Policy


                                      Last Updated: 5-5-2021

                                      This Cookie Policy explains how our website, https://www.familyc.com (hereinafter: "the Website") uses cookies and other related technologies to recognize you when you visit our Website. It explains what these technologies are, why we use them, as well as your rights to control our use of them.

                                      What are cookies?

                                      A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information.  

                                      Cookies provide a convenience feature to save you time or tell the Web server that you have returned to a specific page. 

                                      Cookies set by the website owner are called "first party cookies". Cookies set by parties other than the website owner are called "third-party cookies".  Third-party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites. 

                                      How do we use cookies?

                                      We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Website and Subscription Service.  For example, we keep track of the pages you visit within our Website, in order to determine what portion of the Website or Subscription Service is the most popular or most used. This data is used to deliver customized content and promotions to customers whose behavior indicates that they are interested in a particular subject area. Third parties serve cookies through our Website for advertising, analytics, and other purposes.  This is described in more detail below.

                                      What types of cookies do we use and how do we use them?

                                      The information below describes types of first and third-party cookies served through our Website and the purposes they perform. Our site is hosted by HubSpot. For a list of the specific cookies used by our host, see Cookies set in a visitor's browser by Hubspot.

                                      Our Website cookies include:

                                      • Essential website cookies: These cookies are strictly necessary to provide you with services available through our Website. 

                                      • Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.

                                      • Analytics and customization cookies: These cookies collect information that is used either in aggregate form to help us understand how our Website are being used or how effective our marketing campaigns are, or to help us customize our Website for you.

                                      • Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

                                      • Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Website through third-party social networking and other websites. These cookies may also be used for advertising purposes, too.

                                      How can you control cookies?

                                      You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in our cookie pop-up displayed when you first visit our Website.

                                      You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Website though your access to some functionality and areas of our Website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

                                      In addition, most advertising networks offer you a way to opt-out of targeted advertising. 

                                      Essential website cookies: Because these cookies are strictly necessary to deliver the Website to you, you cannot refuse them. You can block or delete them by changing your browser settings, however, as described above.

                                      What about other tracking technologies, like web beacons?

                                      Cookies are not the only way to recognize or track visitors to a website.  We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), which help us better manage the Website and Subscription Service by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users.  In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages or in emails and are about the size of the period at the end of this sentence. We use clear gifs or pixels in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by clear gifs in emails to our customers' Personal Information.

                                      Do we serve targeted advertising?

                                      Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.

                                      How often will we update this Cookie Policy?

                                      We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. We will notify you of any material changes to this Cookie Policy prior to the changes becoming effective by posting the changes on this page and providing a more prominent notice with on-site or email notifications. Please, therefore, re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies. 

                                      The date at the top of this Cookie Policy indicates when it was last updated. 

                                       

                                      Questions?

                                      If you have any questions about our use of cookies, technologies, or other policies, please email us at support@familyc.com.

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